We guarantee satisfaction. If you are not satisfied with your purchase, you may simply return new, unused items sold by Lake33.com within 30 days of delivery for a full refund. Once an item has been used or washed, it is not longer considered new. Items should be returned in their original product packaging. We do not accept returned items more than 30 business days after delivery. We cannot refund shipping costs for a return if we have sent you the correct items in good condition.
To return an item, please email firstname.lastname@example.org within the first 30 days after receipt of your order. You will be provided with a RAN (return authorization number) from us via email. You will have 14 days upon receipt of the RAN to send item(s) back. We must receive your return by the 14th day. The RAN number must be included when sending your merchandise back. Returns will not be accepted without a RAN.